Last updated: October 28, 2026
Chattanooga Tree Crew (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit chattanoogatreecrew.com, how we use it, and the choices you have.
Information We Collect
When you submit our contact form, we collect the information you provide: your name, email address, phone number, subject, and message. We use this information solely to respond to your request for a tree service quote or to answer your questions. We do not require you to create an account or provide any information beyond what the form asks for.
Phone Calls and Text Messages
If you call the phone number listed on this site, your call is routed through our call-tracking provider, Twilio, and forwarded to our team. We may keep records of call dates, times, and duration for business and quality purposes. We do not record call audio without informing you first, where required by law.
Analytics and Cookies
We use Google Analytics to understand how visitors use our site, such as which pages are viewed and how visitors found us. Google Analytics uses cookies, which are small text files stored on your device. This helps us improve our website and content. You can learn more about how Google collects and processes data at Google’s Privacy Policy, and you can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.
How We Use Your Information
- To respond to quote requests and customer inquiries
- To schedule and coordinate tree service appointments
- To improve our website and services
- To comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Third-Party Service Providers
We work with a small number of trusted service providers to operate this website and respond to inquiries, including:
- Google (Analytics and Search Console) – website traffic analysis
- Twilio – call and text routing
- Hostinger – website hosting
- SureForms – contact form processing
Each of these providers has its own privacy practices governing the data they process on our behalf.
Data Retention
We retain contact form submissions and call records for as long as necessary to respond to your inquiry and for our business recordkeeping, typically no longer than needed for these purposes unless a longer period is required by law.
Your Rights
You may request that we delete or correct the personal information we hold about you. To make a request, please call us at (423) 200-2607 or reach out through our contact form.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Contact Us
If you have questions about this Privacy Policy, please call (423) 200-2607 or use our contact form.